Privacy Policy

1. Introduction

This Privacy Policy explains how GraphicLab Ltd. processes your personal data when you use the website graphiclab.bg, in accordance with Regulation (EU) 2016/679 (GDPR), the Bulgarian Personal Data Protection Act and the applicable legislation.

By using this website, you acknowledge and accept the processing of your personal data under the terms described in this Privacy Policy.

2. Data Controller

GraphicLab Ltd.
UIC: 205510016
Address: 6 Ivaylo Petrov Str., Krastova Vada District, Sofia, Bulgaria
E-mail: office@graphiclab.bg

3. What Personal Data We Collect

We may collect and process the following categories of personal data:
• Name
• E-mail address
• Telephone number (if provided)
• The content of your enquiry
• IP address
• Device, browser and operating system information
• Website usage data collected through Google Analytics

We do not intentionally collect special categories of personal data.

4. Purposes of Data Processing

Your personal data is processed for the following purposes:
• Responding to enquiries
• Providing information about our services
• Communicating with current and prospective clients
• Improving the functionality and security of the website
• Analysing website traffic and user behaviour

5. Legal Basis for Processing

We process personal data on the following legal grounds:
• Your consent (Article 6(1)(a) GDPR)
• Taking steps prior to entering into a contract (Article 6(1)(b))
• Compliance with legal obligations (Article 6(1)(c))
• Our legitimate interests in maintaining, securing and improving the website (Article 6(1)(f))

6. Contact Form

When you submit an enquiry through our contact form, we process only the information you voluntarily provide. The data is used solely to respond to your enquiry and is not disclosed to third parties unless required by law.

7. Google Analytics

This website uses Google Analytics 4 to analyse website traffic and improve user experience.

Google Analytics may collect information such as:
• Pages visited
• Time spent on the website
• Approximate location
• Device type
• Browser information
• Anonymised IP address

The collected information is processed in aggregated form and is not used to personally identify you.

8. Google reCAPTCHA

To protect our website from spam and automated abuse, we use Google reCAPTCHA.

Google may collect information including:
• IP address
• Browser information
• Device information
• User interaction with the website

The processing of such information is subject to Google’s Privacy Policy and Terms of Service.

9. Cookies

This website uses cookies to ensure proper functionality, analyse traffic and improve user experience.

You can manage or withdraw your cookie preferences at any time through the cookie banner or your browser settings.

10. Data Retention Period

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations.

Enquiries submitted through the contact form are generally retained for up to 12 months unless a longer retention period is required in connection with a contractual relationship.

11. Recipients of Personal Data

Where necessary, personal data may be shared with:
• Hosting service providers
• IT support providers
• Google LLC (Google Analytics and Google reCAPTCHA)
• Competent public authorities where required by law

We do not sell or rent your personal data to third parties.

12. International Data Transfers

Some of the services we use may process personal data outside the European Economic Area. In such cases, appropriate safeguards, including the European Commission’s Standard Contractual Clauses, are applied where required by GDPR.

13. Your Rights

You have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request erasure of your personal data
• Restrict processing
• Data portability
• Object to processing
• Withdraw your consent at any time
• Lodge a complaint with the competent data protection authority

14. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or destruction.

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy whenever required by changes in legislation or our data processing practices. The latest version will always be published on this page.

16. Contact Information

GraphicLab Ltd.
6 Ivaylo Petrov Str., Krastova Vada District
Sofia, Bulgaria
E-mail: office@graphiclab.bg